Roll up loss adjuster reports after a major weather event
For: Catastrophe claims manager coordinating external loss adjusters after a major event
The pain today
Hundreds of adjuster reports arrive in different formats within days. Reinsurance notices and supplier capacity depend on a consistent picture of damage type and cause, which is compiled by hand.
The ask
“I attached the loss adjuster reports for the storm event and our reporting guideline. Group them by region and damage type, extract the cause, damage description and any coverage questions the adjuster raised, and show me where a report is incomplete or contradicts itself.”
Plain words, as you would say it to a colleague. Edit it to fit your case before you send it.
What you attach or connect
- Loss adjuster reports for the event
- Adjuster reporting guideline
- Region and postcode grouping
The unit of work
One worker task per one loss adjuster report.
Why a swarm fits
The event breaks into regions, damage types and reports. Each report is read alone against the guideline, and each region is checked before it rolls up into the event picture.
Not for
Setting a reserve or a settlement on any file. It extracts what adjusters wrote and flags gaps.
The decision tree
6 typed decisions, each with an action for every answer
At fixed moments in a run, the engine puts one narrow question to a decision model. The decision model never writes text: it answers yes or no with a probability, picks from listed options, or gives a score, about a small slice of the material. The engine then does exactly what this tree says, which is what makes the run auditable. The thresholds are the template's design values, not measured results.
Planner, while planning
Split or keep serialYes or no, with a probability
While planning
Are there enough reports in this region, across distinct damage types, that reading them in parallel groups beats one pass?
Sees only: Report counts by region and stated damage type
Why: Thinly hit regions are cheaper handled in one pass.
- Yes: 0.60 or higherthenSplit the work
- Unsure: 0.40 up to 0.60thenKeep serial
- No: below 0.40thenKeep serial
Split or keep serialYes or no, with a probability
While planning
Does this adjuster report cover several buildings or locations that should each be extracted as a separate task?
Sees only: One report's table of contents and location list
Why: Multi-location reports muddle small workers unless split at the location.
- Yes: 0.60 or higherthenSplit the work
- Unsure: 0.40 up to 0.60thenKeep serial
- No: below 0.40thenKeep serial
Scope checkYes or no, with a probability
Before work starts on a unit
Do the loss date and location in this report fall within the event's stated dates and regions?
Sees only: The event definition and one report's header fields
Why: Keeps unrelated losses out of the event picture used for reinsurance notices.
- Yes: 0.60 or higherthenAccept
- Unsure: 0.30 up to 0.60thenAsk a person
- No: below 0.30thenSkip this unit
After workers, the judge checks
Evidence checkYes or no, with a probability
After a worker answers
Does the quoted sentence from the adjuster's report state the cause or damage description that was extracted into this guideline field?
Sees only: One extracted guideline field and the quoted report sentence
Why: The event picture is only as good as each field's link to what the adjuster wrote.
- Yes: 0.85 or higherthenAccept
- Unsure: 0.50 up to 0.85thenEscalate to a strong model
- No: below 0.50thenReject and retry
Reconciler, while merging
Conflict checkYes or no, with a probability
While reconciling
Do these two passages from the same adjuster report give different causes or damage descriptions for the same location?
Sees only: Two quoted passages from one report
Why: A self-contradicting report is kept out of totals and returned to the adjuster.
- Yes: 0.70 or higherthenMark unresolved
- Unsure: 0.30 up to 0.70thenMark unresolved
- No: below 0.30thenAccept
Accountable person, before anything is settled
Person decidesYes or no, with a probability
Before anything is reported as settled
Does the adjuster's text raise a coverage question, or is the report incomplete or self-contradicting on a field the handler relies on?
Sees only: One report's extracted fields, gaps and flags
Why: Each file stays with its handler; the run only extracts and flags.
Accountable: The catastrophe claims manager owns the event picture; each file stays with its handler.
- Yes: 0.30 or higherthenAsk a person
- Unsure: 0.10 up to 0.30thenAsk a person
- No: below 0.10thenAccept
The fleet: who does what
Model tiers by role, not brands: you choose the models. Strong reasoning models plan and reconcile, small fast models do the wide work, and the judge is a decision model from a different family, so it does not share the workers' blind spots.
Planner
A strong reasoning model builds the tree from event to region to damage type and assigns reports to leaves.
Decisions here:1. Split or keep serial2. Split or keep serial3. Scope check
Workers
Small fast workers from an open-weight family, one per report, extracting guideline fields with quotes.
Designed for 30 to 1,000 agents, one worker task per one loss adjuster report. Each worker receives only its own unit.
Judge, from a different model family
A decision model from a different family checks each extracted field against the quoted report text.
Decisions here:4. Evidence check
Reconciler
A strong reasoning model rolls up per region and keeps reports that contradict themselves out of the totals.
Decisions here:5. Conflict check
Accountable person
The catastrophe claims manager owns the event picture; each file stays with its handler.
Decisions here:6. Person decides
Checked before anything is accepted
- Every extracted field quotes the report sentence it came from
- A report missing guideline fields is marked incomplete, not filled in
- Internal contradictions, such as two stated causes, are flagged per report
- Each region's roll-up is verified before it joins the event picture
What comes back
- Event picture by region and damage type, from adjuster text only
- Incomplete reports and the fields they lack
- Reports that contradict themselves, with both passages
- Coverage questions adjusters raised, grouped by theme
What to measure
- Time from report receipt to a usable event picture
- Share of extracted fields handlers confirm on spot check
- Incomplete reports returned to adjusters
- Cost per report read
Names of measures only. No result is claimed for this template.
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